Frequently asked questions

 

  • A subscription to Partage Club encourages reduced consumption and promotes a new habit: borrowing instead of buying. By choosing to borrow, you quickly get value from your subscription, saving money while reducing your environmental footprint. Plus, you build connections within your neighborhood and contribute to a more sustainable lifestyle.
    It’s important to note that you don’t need a subscription to lend your items, but a subscription is required to borrow.

    Pilot Project in Montreal: Currently, we offer an exclusive benefit to paying members in Montreal. Through our Montreal pilot project, Partage Club covers material damages up to $300 per year (for items with a minimum value of $25).

  • Partage Club always encourages members to return items in their original condition, according to our Golden Rules!

    • If you’re in Montreal and have a paid subscription:
      Thanks to our pilot project in Montreal, Partage Club covers material damages up to $300 per year (for items with a minimum value of $25).

    • If you’re outside Montreal or don’t have a paid subscription:
      In case of damage, Partage Club recommends that the borrower repair or replace the item. We also advise lenders to avoid lending items of high sentimental or monetary value if they feel uncomfortable.

  • Our management center helps keep track of return dates. Partage Club reminds members to return items on time. Prolonged delays or repeated lateness could result in account suspension. Trust is a fundamental value at Partage Club. You can contact us at info@partage.club to report any delays.

  • Maybe yes, maybe no! If you’re the first member, you can invite as many neighbors as you like through the app. They’ll get a three-week free trial before needing to pay for an annual subscription. Usually, it doesn’t take long to create a sharing community! You can also check how many members are in your neighborhood using our “My Neighborhood” tool.

  • No, there will never be any exchange of money between members. There is no borrowing limit. The more you borrow instead of buying, the better!

  • No! It is forbidden to sell or rent items on the platform. There are other platforms that offer this service. Here, we lend!

  • For the moment no. Le Partage Club is considering adding a donation feature. However, nothing prevents you from doing it on your own following a loan by talking to a neighbour.

  • No. We want to encourage deconsumption and create behavioural change; I have a need, I don't think of buying, I think of borrowing. So Partage Club encourages both borrowers and lenders. We don't want to penalize borrowers, we want to encourage them, just as we also want to encourage lenders. We also want to promote benevolence and altruism and get out of transactional relationships between humans. We want to deprogram ourselves to always want to calculate everything. We create a space where asking is valued!

  • You can now choose between a monthly or annual subscription, whichever suits you best. All new members get a three-week free trial. After that, if you see the value in Partage Club, you can subscribe to the plan of your choice: $60 annually or $8 monthly, cancelable at any time without hassle or restrictions.

  • Yes, absolutely! You can now use Partage Club in multiple locations, including your cottage, thanks to our Clubs feature. To add your cottage:

    1. Go to the app under Profile.

    2. Select My Clubs.

    3. Click on Add a Neighborhood and enter your cottage’s address, naming this club “Cottage,” for example. Then, when browsing available items, you can filter specifically for your cottage to see items available there.

  • For Android, we do not support :

    • versions 8 and below

    • Huawei phones